Coronavirus Update
Update 22nd February 2021
At present we are closed following Government regulations on COVID-19. Current advice for our business means that we can only open on 17th May in line with the roadmap that's been set out.
We will be getting in touch with customers who have booked with us to discuss options regarding their bookings. For any bookings after 17th May, if all goes well, we plan to open in line with Government guidance. Latest guidance can be found here https://www.gov.uk/coronavirus
In order to ensure the safety of all our guests and islands, we have had to make a few alterations to the cleaning process and the check-in and check-out procedures. There are also some changes to the way shops and restaurants are operating on the island.
Please read the information below so that you can be prepared for your trip and make sure you have a safe and enjoyable stay. If you have any questions, please contact us directly.
Visiting the islands
Staying at the Association
Face masks are compulsory - please make sure you have face masks for your journey and for your stay.
Visiting the Isles of Scilly FAQs - please read this as it has a lot of useful information.
Food - you will be pleased to know that the Island now has increased options for your daily essentials.
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The Co-op supermarket (10 persons are allowed entry at one time)
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Benny’s Butchers have increased their offer of fresh vegetables, bread and store cupboard goods
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Hugh Street Café offers deli items and refill point.
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The Store at Porthmellon Industrial Estate is a new cash and carry selling a good selection of food items which are available for online orders and delivery
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Scilly Food Boxes who we work with to deliver your welcome packs have fresh organic produce and will deliver it for free
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Salakee Farm who are an online service that deliver local produce
Please be aware that island provisions are limited at times and currently most shops have reduced capacity, queuing for supplies may be required.
Medicines
There is a small pharmacy on St Mary’s but because of the pandemic they have specifically made a request for guests to bring as many of their own supplies as possible as stocks are limited.
The Covid-19 situation has meant that we need to think carefully about reducing risk as much as possible. Therefore we have had to make some alterations to what we offer within the property to reduce risk.
Your stay
Following guidance and to ensure we minimise any risk during your stay we have had to remove the following items, so please be mindful that the apartment will look a little bare.
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Decorative cushions, bedspreads and throws (on beds and sofas).
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DVDs
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Books
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Games cupboard out of use
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Decorative vases/ornaments
You are welcome to bring your own DVDs or games but please make sure you take these back with you as otherwise it will have to be disposed of.
We will be providing cleaning materials in the apartment for your stay.
Check-in/Check-out
With new cleaning procedures in place, check-in will be later on. If the property is ready before 6pm, the agent will call you. If you are concerned about getting in please feel free to contact them.
The key will be left in the door for your arrival. Please make sure you do not enter the property during the time the cleaners are there as this can set back the clean.
Luggage
Island Carriers are offering a service to hold your luggage for you until the apartment is ready. We'd encourage you to take up this option if possible.
You will not be able to leave luggage at the apartment due to cleaning, and anything left outside of the building is at your own risk.